Privacy Policy

1. Introduction

CaspianTrips ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services, visit our website, or interact with us.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Name, email address, phone number, and nationality
• Travel preferences, dietary requirements, and mobility needs
• Booking details and payment information
• Communications with our team
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use your personal information to:

• Provide and manage our travel services
• Process bookings and payments
• Communicate with you about your tours
• Ensure your safety during tours
• Improve our services and website
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Hotels, restaurants, transportation companies, and other tour-related services
• Emergency Services: In case of medical emergencies or safety concerns
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for specific services

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data storage systems
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

6. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Improve website functionality
• Analyze website usage
• Provide personalized content

You can control cookie settings through your browser. See our Cookie Policy for more details.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Receive a copy of your data
• Object to certain processing activities

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking and safety records are retained for 7 years for legal and safety purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Azerbaijan. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Azerbaijan and applicable international data protection regulations.